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The LED Shoppe ships to Argentina, Australia, Austria,
Belgium, Belize, Brazil, Canada, Costa Rica, Denmark, Ecuador, Finland, France,
Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan,
Luxembourg, Malta, Netherlands, New Zealand, Norway, Paraguay, Peru,
Philippines, Poland, Portugal, Puerto Rico, Singapore, South Africa, Spain,
Sweden, Switzerland, Taiwan, Thailand, Turkey, United States, United
Kingdom, Uruguay, Venezuela.
Shipping around the world is exactly
FREE, no extra handling fee on all items.
All shipment are provide by HongKongPost
which is reliable and speedy. Orders under $100 will be shipped by
Air Mail (Registered Air Mail for
orders over USD25),
mostly it will take 7-20
business days for delivery. Orders those are over USD100 will be shipped by
Speedpost, mostly it takes 2-3 business days for delivery to
everywhere around the world.
You will receive an email confirmation at the time of your order and when
your order is shipped.
We will provide buyers a tracking number who ordered over USD30.
There are no tracking number for those who order less than USD30, so
please do not ask for it. Buyer can check
the status of the package
here. If you
still have any questions about the status of your order, you may also
contact us.
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We want to make sure you are completely satisfied with
your purchases. If for any reason you are not happy with your purchase, you
may return it by following the guidelines below.
All returns for credit or refund must be request within 10 business days of
the shipped date.
No refunds or exchanges will be accepted after 10 business days from the
shipped date.
All products purchased at LED Shoppe may be returned for a refund or
exchange, minus the cost of shipping.
Merchandise must be unopened and in its original box or package.
If the merchandise is opened but defective, the defective merchandise will
be replaced by an identical item, upon the return of the defective item to
our Customer Service Department.
In all cases, to help us identify from whom the return or exchange has come
from, we request that you include an information sheet with the returned
merchandise. On this information sheet, please include your name,
address, phone number, email address, and the reason for the return or
exchange. LED Shoppe will not be able to complete the return without
this information.
LED Shoppe is not responsible for any damage that may occur during return
shipping. Therefore, it is recommended that you return all items insured by
Fed Ex, UPS, Priority Mail with delivery signature verification or Certified
Mail. Credit or returns cannot be given if proof of delivery cannot be
provided in cases of returned shipments that are lost.
LED Shoppe is not responsible for lost shipments without any proof of
delivery.
Credit will be issued via your payment method upon return of the product and
complying with our return conditions. However, shipping and handling charges
are not refundable. For any refund or credit, there will be a 7 - 14
business days of inspection and investigation time. Please allow 7 - 14
business days for any of your refund or credit request.
If the order you receive contains damaged items, you should report to us
within 3 business days. You have the responsibility to help us complete the
claim from the U.S. Postal Service. We do purchase insurance for all of our
shipments; therefore we are not responsible for any physical damage made
during the shipping.
Please send all returns (freight prepaid) to the following address:
LED Shoppe
Flat 45, 12/F, Blk F,
Wah Lok Ind Ctr,
31-35 Shan Mei St,
Fo Tan, N.T.
Hong Kong
Still have questions? Please feel free to
contact us.
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